Remove or change reply-to address from autorespnder

  • sanlesslie
    Asked on November 5, 2019 at 9:36 PM

    I cant seem to change this email address to my business email or to a blank (no reply-to). I have followed instructions to leave this area blank but my personal email address keeps pops up in the autoresponders. I want to keep my private email address private from the autoresponders or have nothing there at all. How do I do this?

    Jotform Thread 2029411 Screenshot
  • BJoanna
    Replied on November 6, 2019 at 3:56 AM

    Based on my test the Reply-to Email cannot be blank. If you leave it blank it will pick up the account email address. However, you can use any other email address as the Reply-to Email.

    Remove or change reply to address from autorespnder Image 10

    Remove or change reply to address from autorespnder Image 21

    Please try to change the Reply-to Email to your business email address again. If the issue is still not resolved, provide us a link of the form you are working on so that we can test it. 

  • sanlesslie
    Replied on November 6, 2019 at 4:50 AM
    Thank you for your reply. I tried that today but kept getting a warning.
    Tonight I tried again but this time I was on mobile and everything went
    fine and tested fine. Thanks again for your help.
    ...
  • BJoanna
    Replied on November 6, 2019 at 4:58 AM

    I am glad to hear that the issue is resolved. 

    Feel free to contact us if you have any other issues or questions.