Blank page is displayed after form is submitted.

  • Gross_Carolyn
    Asked on November 12, 2019 at 7:28 PM

    I've set up a save and return and in the settings have told it to connect with another form.  

    This is the URL of the Form and the thank you settings.  

    https://www.jotform.com/build/92246964943166/settings/thankyou


    It doesn't seem to work all the time.  I was  showing someone today how it works and after submitting, it just showed a blank yellow page.   


    Is there a problem with the setting?  It doesn't seem to do it all the time.  I don't seem to have a problem, but others have mentioned it.     Any suggestions?  

  • Ashwin JotForm Support
    Replied on November 12, 2019 at 11:36 PM

    I did check your form and found that you have added the session URL of second form as redirect URL but you are not passing data from first to second form.

    I tested your form by sending a test submission and the session URL was created successfully. The data was also saved and it was accessible when access in another browser as well. Please check the screenshot below:

    1573619759session Screenshot 10

    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.