Unable to open my account - Suspended

  • PAUL SCHIMELMAN
    Asked on November 20, 2019 at 11:35 PM

    I just signed up for your service and was not able to generate a preview of my form, so I logged out.  But when I tried to log back in, I got an "Account Suspended" error message.

    Please advise ASAP since I am on a deadline to create and use this form.

  • VincentJay
    Replied on November 21, 2019 at 3:36 AM

    Hi,

    Your account got suspended by our anti-phishing tool. Upon checking your form, I was not able to see any fields that violate our terms of use.

    I activated your account back to good status. 

    I hope this helps.