Account suspended

  • Elliott Stone
    Asked on December 9, 2019 at 9:27 PM

    Hi there,

    my account has been suspended, i thought i had all fixes in place to adhere to the terms and conditions on Jotform. can you please let me know and i will fix any other items that require adjustment.


    Kind regards,

    Elliott Stone

  • VincentJay
    Replied on December 10, 2019 at 4:00 AM

    Your account got suspended because one of your forms is collecting passport numbers or sensitive information. 

    Please check this thread: https://www.jotform.com/answers/2053335

    I checked your form and there's no Terms of use widget. Here's the link: https://www.jotform.com/widgets/terms-and-condition



  • elliott95
    Replied on December 12, 2019 at 8:50 PM
    Am I able to get back into my account so I can add the terms of use widget, I tried doing that and it was quite confusing.
    Regards,
    Elliott Stone
    ...
  • VincentJay
    Replied on December 12, 2019 at 9:55 PM

    I activated your account. You can now add the widgets and manage your forms.

    I hope this helps.