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childsmdAsked on December 10, 2019 at 9:26 AM
My excel and CSV forms appear to be encrypted. The data looks like "dlfj4j5l46kljyklr4" as opposed to the actual input data.
What can be done to correct this? I have a Silver plan.
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Richie JotForm SupportReplied on December 10, 2019 at 10:25 AM
I have checked your form 93385760787171 and it seems to be encrypted.
You would need to use your private key to view the encrypted submission data.
Guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them