My excel and CSV forms appear to be encrypted.

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    childsmd
    Asked on December 10, 2019 at 09:26 AM

    My excel and CSV forms appear to be encrypted. The data looks like "dlfj4j5l46kljyklr4" as opposed to the actual input data.

    What can be done to correct this? I have a Silver plan.



    This is a re-post of a comment on How to Download Form Submissions as Excel/CSV/PDF

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    Richie_P
    Answered on December 10, 2019 at 10:25 AM

    I have checked your form 93385760787171 and it seems to be encrypted.

    You would need to use your private key to view the encrypted submission data.

    Guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them