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jesstaitAsked on January 8, 2020 at 10:37 AM
I have a form where people need to upload a file and on mobile the "browse files" button is not working. I have a friend having this issue as well. We need this to be working, how can this be fixed?
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Ashwin JotForm SupportReplied on January 8, 2020 at 11:58 AM
I did test your form and did not find any issue with that. I was able to click on the file upload field and upload file successfully. Please check the screenshot below:
Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.
We will wait for your response.
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Jessica TaitReplied on January 8, 2020 at 12:34 PM
it looks like you were doing it on a computer. If look at my message I said it was happening on mobile which is still the case. It isn’t embedded any webpage, just linked it.
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Ashwin JotForm SupportReplied on January 8, 2020 at 2:12 PM
I am sorry for the trouble caused to you. I did test your form in mobile device and I am able t replicate the issue.
I am not sure what was causing this issue but when I cleared your form cache from here, that seems to have fixed the issue. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists.
We will wait for your response.
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AgrobionsaReplied on January 8, 2020 at 2:28 PM
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KrisLei Jotform SupportReplied on January 8, 2020 at 4:30 PM
Hi @Agrobionsa,
I have moved your query on a separate thread to address it accordingly and to avoid confusion. I will address it shortly. Thank you.