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interactiveteamAsked on January 8, 2020 at 3:42 PM
Hi, we have had several people tell us today that our upload file buttons aren't working. Can you all help us get those fixed. I tried re adding one but that didn't fix the problem.
Here are the links to our forms needing troubleshooting:
https://www.jotform.com/interactiveteam/change-request-form
https://www.jotform.com/interactiveteam/steward-health-care-creative-brief
https://form.jotform.com/92254345864160
https://form.jotform.com/82326479830160
https://www.jotform.com/interactiveteam/steward-search-listings
https://form.jotform.com/92205492621150
https://www.jotform.com/interactiveteam/steward-health-care-creative-brief
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Elton Support Team LeadReplied on January 8, 2020 at 5:34 PM
For some weird reason, the trigger container for the file window isn't placed right above the actual upload button so the upload button doesn't respond when it's clicked. Clicking beside the upload button triggers the file window. This is a bug and I have escalated this to our developers so they could fix this as soon as possible.
While waiting for an update from our developers, you can inject the following CSS code to your form to fix it. I understand that it's a bit labor-intensive since you have multiple forms, I could help if you want or you can just wait for our dev's update where no action is needed on your end.
.inputContainer {
width: 100% !important;
}
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denis_calin Jotform SupportReplied on January 9, 2020 at 10:16 AM
Hi @interactiveteam!
Would like to inform you that the issue has been fixed and the Browse Files buttons should now work as expected on all forms! The issue was related to the newest update that was intended to extend the accessibility coverage for File Upload fields.
Please let us know if you have any questions!
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Cihan JotForm DeveloperReplied on January 27, 2020 at 5:38 AM
Sorry for the inconvenience. The issue should be fixed now. Thank you for reporting us.