How do I fix my security header?

  • CampDavidOzarks
    Asked on January 12, 2020 at 3:26 PM

    Thank you for your help with my event registration. I was able to fix the API credentials. But now when I try to register it says, “Security error” Security header is not valid.”

    What does that mean? How do I fix it?

    Jotform Thread 2112141 Screenshot
  • Welvin Support Team Lead
    Replied on January 12, 2020 at 5:09 PM

    That means there is something wrong with your API keys. I see you have space before the API Username, I've fixed that. Would you mind trying again?

    How do I fix my security header? Image 1 Screenshot 20

  • CampDavidOzarks
    Replied on January 12, 2020 at 6:38 PM

    Here is what it said this time as I tried to checkout. 

    Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to process transactions.
  • Kiran Support Team Lead
    Replied on January 12, 2020 at 8:32 PM

    The error message indicates that there is an issue with the PayPal account. Generally, this issue occurs when the PayPal account is not a business account or not enabled to receive the direct payments. We request you to check with PayPal support for any help in this regard.

    Thanks!