We have paid you! Why is our account shutdown?

  • Profile Image
    steffmdr
    Asked on January 15, 2020 at 09:38 PM

    We need our form placed back on our website. We paid the $45 grandfathered fee to keep our yearly plan. We asked for a credit of $19.00, which was paid initially, NOT TO SHUT DOWN OUR ACCOUNT. 

     

    I HAVE PARENTS TRYING TO REGISTER FOR OUR PROGRAM AND YOUR COMPANY IS AFFECTING MY BUSINESS RIGHT NOW AND I AM NOT HAPPY! 

    Please check our account and you will see 3 payments made. One for $19, another for $50 and the correct payment of $45. 

    Why have you shut down our system. I sent an email earlier today informing you of corrections, NOT TO SHUT DOWN OUR BUSINESS WITH CUSTOMERS

    Here is the email we received, which is why I sent the earlier email. Once again, we paid the $45 for the yearly plan we originally had. We wan to keep that subscription. 

    A new response has been received:
    JOTFORM
    Answered by Kiran

    I see that your account was holding Premium yearly subscription with discount price at $45. However, the subscription has been cancelled due to failed payment. Since the existing subscription is cancelled, we have now created a new order to let you continue with the same plan. Please use the following URL to make the payment.

    https://sites.fastspring.com/interlogy/pay/INT200114-9228-72163

    I notice that you have upgraded the account to Bronze monthly plan. Let us know once you have complete the payment for the Premium grandfathered plan so that we can cancel the Bronze plan and issue a refund.

    Thanks!

  • Profile Image
    Jed_C
    Answered on January 16, 2020 at 02:36 AM

    We apologize for the inconvenience.

    I can see that your account was already set to Premium and your other payment has been refunded.

    Please let us know if you need further help.