How can I solve Form over quota problem?

  • Profile Image
    Giulia Bravo
    Asked on January 16, 2020 at 04:18 AM

    Dear Sir, Madam,


    this morning, while clicking on my jotform https://form.jotformeu.com/ccitabel/membership-ccbi, one page has opened with the following error: Form over quota

    Until yesterday this account had over quota forms but then we cancelled the extra ones, so now it has the maximum number of forms (5). I am contacting you in order to receive support regarding this problem.

    Please find attached one screenshot describing the situation of our jotform account.


    Kind regards


    Screenshot
  • Profile Image
    Kiran
    Answered on January 16, 2020 at 07:38 AM

    We are sorry for the inconvenience this may have caused. The issue seems to be with the form caches of your account. We have now cleared the caches and see that the forms are loading normally now. Please check and let us know if you need any further help.

    Thanks!