Can't connect securely to this page

  • Profile Image
    iemb
    Asked on January 16, 2020 at 08:08 AM

    Hello at Jotform,

    Problem connecting to JotForms from my Website links. Receiving this message when trying to connect...

    Can’t connect securely to this page

    This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

    Haven't had this problem until recently.

    Can you help please?

    Kind Regards,

    Ian B.

  • Profile Image
    Vanessa_T
    Answered on January 16, 2020 at 09:10 AM

    Your forms are working fine on my end. 

    1579183773072.png

    Are you using Comcast Xfinity internet service provider? 

    Please restart your router to see if that will resolve the issue. You can also try to change the form subdomain www.jotform.com.

    https://www.jotform.com/80705433484356

    If the issue still persists, I would suggest you to contact Comcast Xfinity support.