Empty fields not hiding in email results

  • Profile Image
    Asked on January 17, 2020 at 08:30 PM


    Some hidden/unused fields are showing in my email results, while some do not show because they are not populated.

    Why are these fields showing up in the results if they are hidden and not populated?

  • Profile Image
    Answered on January 18, 2020 at 05:01 AM

    The Email Settings of your account has a Hide Empty Field option under the Advanced tab.


    The feature, however, only applies to the default data table in the email content. If the table in the email content has been altered, then the feature is ignored.

    May I suggest that you create a new email notification in your form and not edit its content to test this feature, please?

    If you have other questions or concerns, please do not hesitate to let us know.