Account suspended

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    Christian 
    Asked on January 20, 2020 at 02:26 PM

    Hello

    I just started using Jotform today to try to get an email sent out when we enter an email on our side. I got it set up and working, but once I entered our email and tried to test it it showed that the form couldn't be found. I tried to swap the email back to being the default and the form was still not found, and once I signed out it showed that the account was suspended. I am not sure as to why the suspension of the account.

    Thank you for your time.

    bestStone

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    Kevin_G
    Answered on January 20, 2020 at 05:45 PM

    Apologies for the inconveniences caused. 

    I have consulted about this to our team in charge of suspension, they are checking this and we will get back to you as soon as possible. 

    Thanks. 

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    Kevin_G
    Answered on January 20, 2020 at 05:51 PM

    It seems like your account was mistakenly suspended, it's active now, apologies for the issues caused. 


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    Christian 
    Answered on January 20, 2020 at 06:50 PM
    Thank you for your response
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  • Profile Image
    Christian 
    Answered on January 20, 2020 at 06:50 PM
    Thank you!
    ...