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ChristianAsked on January 20, 2020 at 2:26 PM
Hello
I just started using JotForm today to try to get an email sent out when we enter an email on our side. I got it set up and working, but once I entered our email and tried to test it it showed that the form couldn't be found. I tried to swap the email back to being the default and the form was still not found, and once I signed out it showed that the account was suspended. I am not sure as to why the suspension of the account.
Thank you for your time.
bestStone
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Kevin Support Team LeadReplied on January 20, 2020 at 5:45 PM
Apologies for the inconveniences caused.
I have consulted about this to our team in charge of suspension, they are checking this and we will get back to you as soon as possible.
Thanks.
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Kevin Support Team LeadReplied on January 20, 2020 at 5:51 PM
It seems like your account was mistakenly suspended, it's active now, apologies for the issues caused.
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ChristianReplied on January 20, 2020 at 6:50 PMThank you for your response
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ChristianReplied on January 20, 2020 at 6:50 PMThank you!
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