Account suspended

  • Christian
    Asked on January 20, 2020 at 2:26 PM

    Hello

    I just started using JotForm today to try to get an email sent out when we enter an email on our side. I got it set up and working, but once I entered our email and tried to test it it showed that the form couldn't be found. I tried to swap the email back to being the default and the form was still not found, and once I signed out it showed that the account was suspended. I am not sure as to why the suspension of the account.

    Thank you for your time.

    bestStone

    Jotform Thread 2124262 Screenshot
  • Kevin Support Team Lead
    Replied on January 20, 2020 at 5:45 PM

    Apologies for the inconveniences caused. 

    I have consulted about this to our team in charge of suspension, they are checking this and we will get back to you as soon as possible. 

    Thanks. 

  • Kevin Support Team Lead
    Replied on January 20, 2020 at 5:51 PM

    It seems like your account was mistakenly suspended, it's active now, apologies for the issues caused. 


  • Christian
    Replied on January 20, 2020 at 6:50 PM
    Thank you for your response
    ...
  • Christian
    Replied on January 20, 2020 at 6:50 PM
    Thank you!
    ...