Why was my account dowgraded?

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    Asked on January 20, 2020 at 10:48 PM

    I was emailed about my account being downgraded.  Said my credit card expired?   I believe I paid for the silver plan  yearly during the sale.  

    Please let me know what the situation is.





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    Answered on January 21, 2020 at 06:00 AM

    We do apologize for the inconvenience.

    Double checking your subscription, you're in the Silver yearly INT191130-6686-30945 which will renew on Nov 30,2020.

    Your account is back to the silver plan.

    If you need further assistance, let us know.