My conditions are not working

  • duqadmin
    Asked on January 24, 2020 at 9:59 AM

    Hi,

    I wanted the rest of the form after Is the contract total $5,000 or greater? to show if yes is selected. I set up the conditions and it is not working. Please help.

    Thanks!

  • VincentJay
    Replied on January 24, 2020 at 11:20 AM

    I checked your form and there's no condition to show or hide. To show multiple fields, please follow this guide: https://www.jotform.com/help/196-Hide-or-Show-Multiple-Fields-at-Once

    I cloned your form and add the condition, here's the demo form: https://form.jotform.com/200234206714947

    You can also clone the form by following this guide if you want to check the condition settings: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you need further help. Thank you.

  • duqadmin
    Replied on January 24, 2020 at 11:41 AM

    I entered all of the conditions. Now that I checked, they were all gone. This has happened before and is very frustrating.

  • VincentJay
    Replied on January 24, 2020 at 12:51 PM

    Could you please explain further what you're trying to achieve? 

    If the YES option is selected, the below fields should show. Is that correct? 

    If the NO option is selected, the below fields should hide. Is that correct?

    1579888249bxch3 Screenshot 10

  • duqadmin
    Replied on January 24, 2020 at 12:54 PM

    The issue was resolved when I re-added the conditions. My problem is, that sometimes when I add conditions, like I did earlier today. They show in the system, then disappear like I never added them. This is the second or third time that this has happened.

  • VincentJay
    Replied on January 24, 2020 at 2:05 PM

    We're glad that your issue is now resolved.

    Sorry for the inconvenience. We had an issue earlier about not saving form properly but our developers immediately fixed it. 

    Could you please test it again and see if the issue still persists?

    Thank you.