Docusign widget is giving me an error

  • Coengage
    Asked on January 24, 2020 at 8:18 PM

    Im having trouble with the Docusign integration, I built an application that needs a business owners signature and when I fill out the from and attempt to sign it I get the following error. I have reviewed all the fields in the form, all look good. I have a single user paid subscription to Docusign. Please help I need this working by morning.

    Thanks

    Mike

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  • jherwin
    Replied on January 24, 2020 at 8:28 PM

    Hello Mike - It looks like you're referring to this form: https://form.jotform.com/Coengage/online-application.

    I checked that form, but the Docusign widget has not been authenticated or your Docusign account is not yet connected.
    1579915440authenticate Screenshot 10
    Please connect your DocuSign account for it to work properly.

    Please give it a try and let us know how it goes.