Account suspended

  • Profile Image
    Asked on January 31, 2020 at 04:15 PM

    I need to make changes to some of the fields on the form so that it will work. Specifically the driver’s license number needs to be edited but I cannot get into the account. Additionally I need to change the primary email address to a corporate one. Is there a phone number I can call to get these issues fixed. 

    Thank you so much 

  • Profile Image
    Answered on January 31, 2020 at 06:37 PM

    Hi Pat - As checked, your account has been suspended as it was found that this form on your account: 83066520249153 has a field asking for ID numbers (Driver's License). This is considered as phishing and violates our Terms of Use.


    If you are collecting this information from your customers and not from the general public, we can make an exemption. However, it needs to be protected by these two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection. This will make you the sole responsible for the collection and handling of these data.

    We also suggest that you use a corporate domain for your email instead of a free one that you're currently using.

    We can reactivate the account but we need to remove the said field. Once reactivated, you may add it again along with mandatory widgets above so as to prevent the account from being suspended again in the future.

  • Profile Image
    Answered on January 31, 2020 at 06:39 PM

    And unfortunately, we do not offer live phone support at the moment. But, you can reach us via this forum instead and we'll be responding to your concerns as soon as possible.