Account was just downgraded even though I recently upgraded

  • Profile Image
    Asked on February 06, 2020 at 11:28 AM

    Good morning!

    My account was just downgraded, but I paid for an educator upgrade earlier in the week. Can you help?  Login is sziegler. Email is

    Thank you!

    Storm Ziegler

  • Profile Image
    Answered on February 06, 2020 at 12:21 PM

    Our apologies for what happened. 

    The cancellation of the old plan seems to have overridden the new payment. I've fixed that. You're all set now with the Bronze Yearly Plan.