Account suspended

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    Stephen Formstone 
    Asked on February 06, 2020 at 03:42 PM

    Hi I just signed up, built a form and my account is Suspended??? Can you fix this please? I was enjoying jotform until this.


    Thanks

    Screenshot
  • Profile Image
    JohnRex
    Answered on February 06, 2020 at 04:59 PM

    Hi Stephen - As checked, your account has been auto-suspended by our system as this form: Lynx Client Onboardon contains plain text fields that collect Password/Login credentials. It is considered as phishing and violates our Terms of Use

    15810263362151522 2.png

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    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    We can reactivate the account but we need to delete the infringing fields from your form. You must also agree with our Terms of Use.

  • Profile Image
    Stephen Formstone 
    Answered on February 06, 2020 at 05:50 PM
    Hi, okay was not aware. Sure delete what you have too but I would like to regain access to the form so I can rebuild it in another tool.
    Thanks
    ---- On Thu, 06 Feb 2020 14:59:45 -0700 Jotform wrote ----
    A new response has been received:
    http:////www.jotform.com
    Answered by JohnRex
    Hi Stephen - As
    checked, your account has been auto-suspended by our system as this
    form: https://www.jotform.com/form/200356110344036 contains plain text fields that collect Password/Login
    credentials. It is considered as phishing and violates our https://www.jotform.com/help/8-Terms-of-Use. 
    You agree that Jotform, Inc. may
    terminate your Jotform Service immediately if a form's purpose is found to be
    deceptively obtaining, for example: sensitive credit card
    information, social security numbers, user login credentials, or other sensitive
    personal information. All these activities are considered as Phishing and any
    account along with the violating forms will be suspended
    immediately.
    We can reactivate the account but we need to delete the infringing
    fields from your form. You must also agree with our https://www.jotform.com/help/8-Terms-of-Use.
    http://www.jotform.com/answers/2151522-Suspension http://www.jotform.com/answers/2151522-Suspension?k=9de24f41d769a3ad93d531f6de8e29bc&unsubscribe=
    1581026385
    ...
  • Profile Image
    gerardw
    Answered on February 06, 2020 at 07:10 PM

    Thank you for the confirmation. We have removed these fields from the form and activated your account.