Login Failed-Suspended

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    Dorothea Brewer 
    Asked on February 09, 2020 at 03:26 AM


    I recently signed up for jotform.  I'm attempting to understand why my account has been suspended.

    An immediate response would be appreciated.

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    Answered on February 09, 2020 at 03:56 AM

    I did check your account and found that it is currently suspended because of the credit card related fields you have added in form "Instructions:". Please check the screenshot below:


    Please note that you should not add questions in form to ask user's credit card details. Creating such forms are not allowed and violates our terms of use.

    If you want to collect the payment information from users and charge them at a later date, it is possible to achieve your requirement by taking advantage of our "Payment Authorization" feature. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    For now, I have deleted the credit card related fields from your forms and activated your account again. 

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    Dorothea Brewer 
    Answered on February 09, 2020 at 04:50 AM
    Thank you for the quick response. However, the form you reviewed was an
    attempt to determine how this formed would be viewed in it's current
    condition. After viewing the newly created layout, I did not like the
    look and decided to create a brand new form. With this being said I
    will delete any mention of payments.
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    Answered on February 09, 2020 at 07:38 AM

    Hi Dorothea - As checked, your account has been activated already. Please delete the mentioned payment fields on your forms to prevent the account from being suspended again.

    Let us know if you need further assistance.