How can I gain back access to my forms?

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    Shanovia Daniel  
    Asked on February 10, 2020 at 05:07 PM

    https://form.jotform.com/92025894015153


    i am unable to sign in. Thanks!

  • Profile Image
    Kevin_G
    Answered on February 10, 2020 at 08:33 PM

    I can see your account has been suspended due to the form "Travels By Shanovia Booking Form", the form has some credit card fields, kindly note that asking for credit card details through plain text fields is not allowed as per our terms

    In order to reactivate your account, I've deleted the guilty fields, if you would like to process payments, please kindly refer to the following guide: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    If you have questions, let us know.