Why is it when the submissions are deleted, the count still includes the deleted submissions?

Miltonarts
Asked on February 11, 2020 at 12:28 AM

Why is it when the submissions are deleted, the count still includes the deleted submissions?

This is a re-post of a comment on How to Delete Form Submission Data
Girish

Jotform Support

Answered on February 11, 2020 at 05:33 AM

Please note that when you delete submissions only the total submission count in your account gets reduced and not the monthly submission count.

However, upon checking your account, it seems that the total submission count is updated with respect to the submissions received in all forms. Please check and let us know if you have any further queries.