Why is my IP banned

  • Sarah Watkins
    Asked on February 15, 2020 at 12:47 AM

    My Ip has been banned for possible Phishing. I am no sure why? 

  • Girish JotForm Support
    Replied on February 15, 2020 at 1:23 AM

    Your account has been suspended as the form "200388686700863" was found collecting credit card details via plain form fields. This is in violation our Terms and our PCI Compliance.

    15817477481502 2 Screenshot 10

    If you need to collect payments from your customers, you can use any of our authorized payment processors in your form - https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm.

    Hence, we will need to delete these fields from your form to activate your account. 

  • Sarah Watkins
    Replied on February 15, 2020 at 4:50 AM
    Hi,
    I didn’t get anyone’s credit card details.. now I know I’ll remove it.. can I get access to my forms again?
    Thank you
    Sarah
    Sent from my iPhone
    ...
  • Girish JotForm Support
    Replied on February 15, 2020 at 5:56 AM

    I have removed these credit card fields from your form and activated your account.

  • Sarah Watkins
    Replied on February 15, 2020 at 4:50 PM
    Thank you so much.
    I just noticed the attachments in the forms take me to a page that says:
    Whoops!
    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.
    ...
  • Welvin Support Team Lead
    Replied on February 15, 2020 at 6:05 PM

    You're most welcome.

    Allow me to help you with the file upload issue through the new thread below. I'll be on it shortly.

    https://www.jotform.com/answers/2165060