Account suspended

  • Profile Image
    cameron oneal 
    Asked on February 20, 2020 at 12:36 PM

    My account was suspended for phishing but im not sure why. can someone help me resolve this issue please.

  • Profile Image
    Michelle_J
    Answered on February 20, 2020 at 12:44 PM

    This form https://www.jotform.com/200504226379148 was found on your account as suspicious of phishing activity because you're collecting user credentials.

    158222046002-21-2020-1582220383.png

    158222047002-21-2020-1582220397.png

    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly use something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    I have removed the offending fields on this form and reactivated your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.

  • Profile Image
    Loanswithjustin
    Answered on February 20, 2020 at 12:50 PM

    I was trying to duplicate a survey i had built in survey monkey. i copied the link to the survey and put it in the form builder and thats what popped up. Is there a way to avoid this and actually copy the survey?

  • Profile Image
    Richie_P
    Answered on February 20, 2020 at 02:15 PM

    You may still clone forms however, kindly remove any fields that would violate our terms of use

    in the form builder.

    If you have further questions, let us know.