Not able to move next in the form

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    Asked on February 20, 2020 at 06:03 PM

    Our Client Information Form is giving us issues. A client will be in the middle of filling out the form and though they have completed a section, they are not able to move to the next portion of the form and the only solution is to start from he beginning which is tedious. This is probably our most used form so there is a lot of traffic with it. The issue can not always be replicated and it is not a certain spot in the form that it is happening, its all random. Is there a remedy for this?

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    Answered on February 20, 2020 at 08:45 PM

    We apologize for the inconvenience caused. I have been testing your form but so far I could not  reproduce the issue you described on the form.

    I was able to navigate on the card form using the Next/Back button and while using progress bar as well.

    Here is a screencast video of my test.

    Can you please share us also the URL link of your website if your form was published on a website?

    We can test also the actual form on the website for possible issues.

    Let us know if issue persist.