As of today the submissions of one of our forms have disappeared.

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    npex
    Asked on February 24, 2020 at 09:58 AM

    As of today the submissions of one of our forms have disappeared.

    Lately we keep on having major problems with Jform.

     

    Please advice.

     

    With kind regards,
    Mr. Shyam Kalloe

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    BDAVID
    Answered on February 24, 2020 at 12:02 PM

    Thank you for contacting us. We apologize for the inconvenience. How many submissions are you missing? That form currently has 40 submissions.

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    npex
    Answered on February 25, 2020 at 04:50 AM

    We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.
    The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.
    Met vriendelijke groet / With kind regards,
    Mr. Shyam Kalloe

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    npex
    Answered on February 25, 2020 at 05:50 AM

    We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.
    The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.
    Met vriendelijke groet / With kind regards,
    Mr. Shyam Kalloe
    Senior Operations Officer

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    npex
    Answered on February 25, 2020 at 06:50 AM

    We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.

    The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.

    Met vriendelijke groet / With kind regards,
    Mr. Shyam Kalloe
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    BDAVID
    Answered on February 25, 2020 at 09:25 AM

    We apologize for the inconvenience, we will address the email notification issue in a separate forum thread: https://www.jotform.com/answers/2179665