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npexAsked on February 24, 2020 at 9:58 AM
As of today the submissions of one of our forms have disappeared.
Lately we keep on having major problems with Jform.
Please advice.
With kind regards,
Mr. Shyam KalloePage URL: https://form.jotform.com/62002772015948 -
David JotForm Support ManagerReplied on February 24, 2020 at 12:02 PM
Thank you for contacting us. We apologize for the inconvenience. How many submissions are you missing? That form currently has 40 submissions.
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npexReplied on February 25, 2020 at 4:50 AM
We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.
The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.
Met vriendelijke groet / With kind regards,
Mr. Shyam Kalloe -
npexReplied on February 25, 2020 at 5:50 AM
We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.
The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.
Met vriendelijke groet / With kind regards,
Mr. Shyam Kalloe
Senior Operations Officer -
npexReplied on February 25, 2020 at 6:50 AM
We indeed saw that there were 40 submissions, but if we wanted to forward them the page was empty. Meanwhile this problem is solved, because today I was able to see the submissions and forward them.
The main issue remains though; we do not get any notifications anymore of all the Jotforms. That’s why we have to manually forward the submissions.
Met vriendelijke groet / With kind regards,
Mr. Shyam Kalloe -
David JotForm Support ManagerReplied on February 25, 2020 at 9:25 AM
We apologize for the inconvenience, we will address the email notification issue in a separate forum thread: https://www.jotform.com/answers/2179665