I am having trouble logging in to my account

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    Kiana Terrell 
    Asked on February 27, 2020 at 12:16 PM

    I have created an account and it kicked me out while i was working and i am having trouble logging back in.

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    Answered on February 27, 2020 at 01:44 PM

    Your account was suspended due to these forms "Commission Plan- pdf - found on your trash folder" and "U.S. SALES REPRESENTATIVE AGREEMENT" that were flagged by our system as suspicious because it collects credit card information in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I've removed the offending fields on your form and purged the other offending form from your trash folder in order to lift the suspension in your account.

    Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.