Condition not working to prevent submission based on user's answer.

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    jimquelch
    Asked on February 28, 2020 at 05:16 AM

    I am trying to set up a condition whereby if the user completing the form declines our data protection statement, they are directed to a specific message and unable to complete the rest of the form. At present, it doesn't and allows them to continue and submit the form.

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    ashwin_d
    Answered on February 28, 2020 at 10:20 AM

    I did check your last edited form and it seems you have added condition to show the message if the data protection is disagreed. I believe the condition to show hide fields are working as expected but the issue is that users are still able to submit form. Is that correct?

    You can add condition in form to disable submit if data protection is disagreed. Please check the screenshot below on how to add conditions:

    1582903110disableSubmit.gif

    Please take a look at the following cloned form and see if that works as expected: https://www.jotform.com/200584332444955 

    Feel free to clone this form for a closer look. The following guide should help you in form cloning: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps.

    Do get back to us if you need any other changes. 

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    jimquelch
    Answered on February 28, 2020 at 10:25 AM

    Thanks for getting back to me. I do not want to disable the submit but rather direct them to a statement which is hidden e.g. if they decline the data protection statement, they will be directed to the 'You have selected not to agree to our data protection statement. All information entered into this form will be disregarded'.

    I have tried to set up a 'show/hide field' condition which isn't working and also a 'skip to/hide a page' condition but again, doesn't work.

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    ashwin_d
    Answered on February 28, 2020 at 12:01 PM

    I have understood your requirement. Please take a look at the following cloned form where I have made some changes to existing condition and also added few new condition and see if it works as expected: https://www.jotform.com/200584332444955

    Do get back to us if there is any problem.