our forms are no longer accessible

  • Profile Image
    Christie  
    Asked on February 28, 2020 at 05:27 PM

    Hi there,

    we had forms on our website and now they are no longer there or accessible. Can you please help us retrieve them? 

    Thanks

    Christie

    Page URL:
    www.touchan.ca

  • Profile Image
    Michelle_J
    Answered on February 28, 2020 at 05:50 PM

    I can't find any accounts associated with the email (admin@touchan.ca) you used for this post. Can you please get back to us with any of the following so we can locate your account first?

    - Your Jotform Account username

    - The URL of any form you have created in Jotform

  • Profile Image
    Christie  
    Answered on February 28, 2020 at 06:50 PM
    Hi Michelle,
    Its for our website www.touchan.ca
    Our old website designer has all the information and his company is not longer active. Are you able to pull up the account so we can get this fixed?
    Thanks
    Christie

    ...
  • Profile Image
    Vanessa_T
    Answered on February 28, 2020 at 11:10 PM

    The only information you have provided is your website's URL: http://www.touchan.ca/

    Unfortunately, we do not keep track of the websites where the forms are embedded. For us to check your account or forms, we need either of the following:

    1. Your Jotform Username

    2. Email used to sign up

    3. URL of one of your forms

    4. Exact URL where your form is embedded

    Currently, I am not seeing any form right on your home page -> https://touchan.ca/

    I also tried to check a few pages on the website but could not find a Jotform form.