Problem when switching between languages and hidden windows???

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    AgilityAssoc.Canada
    Asked on March 02, 2020 at 04:32 PM

    On form 8335413543095, which is now bilingual, I have radio button, one for each language, to open the conditions window, one for each language.

    Thing is, if I am in one language, open the window, then switch languages, the first window remains open and a second window can be open as well. I have tried different conditions but can't prevent this.

    Thank you,
      Robert

    15831848152020-03-02 16_25_33-Window.png

     

  • Profile Image
    EltonCris
    Answered on March 02, 2020 at 09:12 PM

    The form you shared can't be found https://www.jotform.com/8335413543095. Could you please provide the active form that shows this problem?

    Thank you!

  • Profile Image
    AgilityAssoc.Canada
    Answered on March 03, 2020 at 05:47 AM

    HI,

    I missed the last digit, so here is the correct one, 83354135430955

    I'm thinking this may have to be managed with a CSS injection and not a condition like I'm trying...

    Robert

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    Richie_P
    Answered on March 03, 2020 at 10:43 AM

    The issue with this is that you're using the single choice field and there is no option to deselect the selected option.

    The fields will always be true once it is selected.

    Let me try to check if I can find a work around regarding the single choice selection and hiding your Iframe.

    I will get back to you as soon as I have finished my testing.

  • Profile Image
    AgilityAssoc.Canada
    Answered on March 03, 2020 at 10:58 AM

    OK, I understand, It needs a reset for this question when the language is changed. This problem may not happen frequently, but if it dose it is very confusing for the user. A complete refresh is required then. Not so bad as they just starting the form.

    A work around would be great... No rush... 

    Thank you... Robert

  • Profile Image
    AgilityAssoc.Canada
    Answered on March 05, 2020 at 11:07 AM

    Hi,

    I'm still waiting for a solution to my issue. Is there any update to this?

    Best, Robert

  • Profile Image
    Richie_P
    Answered on March 05, 2020 at 12:19 PM

    Hi Robert, my apologies for the delay.

    Unfortunately, the work around I was working did not go as planned.

    May we know if its possible to change the field from a single choice to a multiple checkbox or add another option in the single choice field?

    I will test further and get back to you.

  • Profile Image
    AgilityAssoc.Canada
    Answered on March 05, 2020 at 12:50 PM

    Hi,

    Let me look into that option…
    What we are looking for is that the applicant has not option but to view the text in their selected language.

    Robert
    AAC IT/Forms Manager
    forms@aac.ca

    ...

  • Profile Image
    Richie_P
    Answered on March 05, 2020 at 02:12 PM

    I think I have a work around that works.

    1) Add a single choice field but without any option. I named this field "test".

    2) Add the condition that if the language is changed set the field value to "test" or empty.

    Example condition: We will use the copy field value.

    Screen cast:

    15834354821.gif

    Sample form:https://form.jotform.com/200645459358967

    Please give it a try and let us know how it goes.

  • Profile Image
    AgilityAssoc.Canada
    Answered on March 05, 2020 at 04:04 PM

    What a great fix. Works like a charm. This could be useful in a number of situations.

    Many thanks for the work... and solution. You guys are GREAT!

    Best, Robert