I cannot log in to my account due to too many credit card attempts.

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    Samuel 
    Asked on March 08, 2020 at 09:33 PM

    My id: hkuyasen

    I can't log in to my ac, please help.

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    Jed_C
    Answered on March 09, 2020 at 02:35 AM

    Your account has been suspended due to many failed payment attempts using a credit card.

    I have now activated your account. Please contact your bank first before trying to upgrade (if you are trying to upgrade). Kindly ask them what is the reason for the failed payments, especially when the card is active. It is likely for your security.

    Let us know if you have any questions or if you need further assistance.