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DITkonferenceAsked on March 12, 2020 at 9:34 AMthank you so much. Also, while I have you: I can't seem to download some of the files - when I open the excel file they're empty.
Files that I cannot download:
360° Tema: Organisationspsykologi for tech people: Session #1 af #4: Den menneskelige faktor
360° Tema: Organisationspsykologi for tech people: Session #1 af #4: Den menneskelige faktor
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Ivaylo JotForm SupportReplied on March 12, 2020 at 9:53 AM
Do you mean that you can not donwload some attachments from the above form? Or you can not download the submissions as Excel files?
Can you please provide the IDs of some submissions, where the issue occurs?
Guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID
Please provide some specific submissions, so we can further investigate.
We will wait for your response.
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DITkonferenceReplied on March 16, 2020 at 5:22 AM
Hi. I want to download all submissions in a given form (but I can't seem to do so from ANY of my forms) Here goes:
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DITkonferenceReplied on March 16, 2020 at 5:23 AM
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DITkonferenceReplied on March 16, 2020 at 5:24 AM
I don't understand why the excel spreadsheet comes out empty every time........
And I need all of these forms as excel-files:
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Richie JotForm SupportReplied on March 16, 2020 at 8:05 AM
Can you please try to clear your browser's cache and login back to your account to download?
Can you please try to use the Download All button in your Submission page and let us know if the issue still remains?
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DITkonferenceReplied on March 17, 2020 at 10:14 AM
Unfortunately still empty.
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Ivaylo JotForm SupportReplied on March 17, 2020 at 11:34 AM
Alright. I checked your account again and noticed that your data is on our US servers.
However, you are from EU. Can you please try to go in the setting and check the "Store my data only in Europe (Germany)" box? Please refer to the attachment.
Please switch to our European servers and then test again and let us know.
Looking forward to your response.