Account suspended

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    Allison Foster 
    Asked on March 15, 2020 at 12:11 PM

    My account is suspended, how can I recover it?

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    jherwin
    Answered on March 15, 2020 at 12:30 PM

    Upon review of your account, I found that it was suspended due to form: 200698250059053 requesting credit card information on plain field texts.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We need to delete the guilty fields or the form so we can re-activate your account. If that is okay with you, let us know so we can proceed.

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    Allison Foster 
    Answered on March 15, 2020 at 01:29 PM
    Yes please, I’m sorry
    ...
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    Allison Foster 
    Answered on March 15, 2020 at 01:29 PM
    Is it reactivated?
    ...
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    Kevin_G
    Answered on March 15, 2020 at 02:06 PM

    I've deleted the guilty fields from your form and reactivated your account, kindly check and let us know if you have questions. 

    Thanks.