E-Signature not appearing on email received

  • Ronniehill
    Asked on March 19, 2020 at 5:55 AM

    Hi,

    I have set up a form and have added the E-signature widget.

    I have completed a test to check everything is working ok but the E-Signature is not appearing on the email received.

    The Office World logo is also not appearing on the email.

    I have added the URL of the form and also a attached a copy of the email received.

    Can I ask someone to take a look and let me know who to fix this as we need to send to our customers this week for completion.

    If you need any further information, please let me know.

    Thanks

    Joanne


    Jotform Thread 2215987 Screenshot
    Page URL: https://form.jotform.com/200696527561359
  • benny JotForm Support Manager
    Replied on March 19, 2020 at 6:42 AM

    Hi Ronniehill,

    I've cloned and checked your form also I tested e-signature widget but I couldn't replicate the issue. It is working as expected. Here is a screenshot:

    1584614244Screen Shot 2020 03 19 at 13 Screenshot 20

    And also as far as I can see you haven't added a logo to the notification emails. To add your logo to notification emails, which you receive upon submissions of your form please follow the steps below.

    1)Go to your Form Builder

    2)Click the EMAILS tab and click the "edit" button.

    1584614030Screen Shot 2020 03 19 at 13 Screenshot 31

    3) After clicking the "edit" button, specify the place where you want Logo to be added by clicking there.

    4) Then click an "Image Upload" button and upload your Logo. Don't forget to "save" when you finish.

    E Signature not appearing on email received Image 1 Screenshot 42

    I hope this helps. If you need any further assistance please don't hesitate to contact us again.

    Best regards. 


  • Ronniehill
    Replied on March 19, 2020 at 8:57 AM

    Benny,


    I have tried it again and still getting the same, signature not appearing.  

    I have sent a test to my work email & an external gmail account and signature not appearing.

    I have also had out IT guys look at it to make sure it wasn't something to do with our system.

    Is there a setting that I need to complete on the jotform website to make this appear.


    Thanks

    Joanne1584622559Screenshot 20200319 124709 Screenshot 10

  • KrisLei Jotform Support
    Replied on March 19, 2020 at 9:05 AM

    Hi,

    Please try generating a new email notification, let's see if that will make a difference. It seems that the signature widget is not yet added on the form when the email notification is set up, and the changes didn't sync on the email template.

    Kindly try it then let us know if the signature still missing on the new email notification.