Why does my icon show a different one rather the one I used in the form?

  • Profile Image
    Asked on March 22, 2020 at 02:53 AM


    The icon shown should be the one I used in the welcome page. Why does it show a crying icon?

  • Profile Image
    Answered on March 22, 2020 at 09:43 AM

    I checked your form URL and the welcome page is shown as below:


    It looks like you have shared your form on a social platform. Is it Facebook? If yes, please let us know the Facebook URL or the URL where you have shared the form so that we could check.