Why does my icon show a different one rather the one I used in the form?

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    looela
    Asked on March 22, 2020 at 02:53 AM

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    The icon shown should be the one I used in the welcome page. Why does it show a crying icon?

    Screenshot
  • Profile Image
    gerardw
    Answered on March 22, 2020 at 09:43 AM

    I checked your form URL and the welcome page is shown as below:

    15848844882203_7.png

    It looks like you have shared your form on a social platform. Is it Facebook? If yes, please let us know the Facebook URL or the URL where you have shared the form so that we could check.