Account suspended: Unable to access the account

  • Michael Bankus
    Asked on March 29, 2020 at 11:57 PM

    I have been using the site for 2 days. I think I logged in with Google. I decide to log out so that I could get back to my forms.

    I tried to log in w/ Google. No success. I did a password reset. Successful. But when I tried to login I failed (entered the PW incorrectly)? 


    Now I am locked out. I am trying to launch a site tomorrow! I need to work on it tonight!

    HELP!!

  • roneet
    Replied on March 30, 2020 at 7:09 AM

    Your account is active. Let us know if you need any further help from our team.

    Thanks.

  • bake with yen
    Replied on March 30, 2020 at 8:25 AM

    hi roneet,

    i also facing same issue my account also been suspend.

    please advice if any mistake from my form?

  • roneet
    Replied on March 30, 2020 at 10:23 AM

    We have moved your new concern to this thread:

    https://www.jotform.com/answers/2232469

    We will address your concerns shortly.

    Thanks.