Upgraded Account

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    G_B
    Asked on March 30, 2020 at 02:32 PM

    Hi There,

    I paid to upgrade my account but my form says i've reached the limit for submissions, is there something i'm missing? I guess I made the form under iha, but I thought it was linked to the same account i'm on.

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    Kevin_G
    Answered on March 30, 2020 at 05:28 PM

    It seems like you have upgraded the account with username G_B while your form is under your account iHam which is overlimit. 

    Kindly note that the subscription cannot be transferred over, but we can help you cancelling the subscription from one account so you can upgrade the other one. 

    Kindly let us know how you would like to proceed.