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cespinosaAsked on April 5, 2020 at 5:06 AM
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Flavio_AReplied on April 5, 2020 at 10:58 AM
Hi @cespinosa
I am afraid there is a part of your message missing.
Could you please clarify your request?
We will be glad to assist you.
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cespinosaReplied on April 5, 2020 at 9:29 PMDear Jotform Helpdesk
We have problems accessing this jotform -
https://form.jotform.com/52202137483953
We get an error like the one below using Firefox:
[image: pr-end-of-file-error.png]
For Chrome, this is the error we get (see below):
[image: pr-end-of-file-error-chrome.png]
Kind regards
Carlos
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cespinosaReplied on April 5, 2020 at 10:29 PMDear JotForm Helpdesk
Sorry, forgot to add. Strangely enough, the form loads, after at least 2
attempts, and with around 3-5 minute intervals between attempts.
Kind regards
Carlos
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Richie JotForm SupportReplied on April 6, 2020 at 6:44 AM
I have tested your forms and they load correctly at my end using FireFox and Chrome.
Can you please share your error screenshot again by following this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum
May we know if the issue still remains?
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cespinosaReplied on April 6, 2020 at 8:11 AM
Hi Ritchie
Here are the screenshots:
a. Firefox
b. Chrome
We still have the problem, where it works after a while and then the error comes back.
Kind regards
Carlos
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Richie JotForm SupportReplied on April 6, 2020 at 9:18 AM
It seems your antivirus or add-ons may be blocking JotForm.
Kindly try to disable any antivirus, add-ons or extensions.
You may also try to view the form using your mobile network.
Let us know if the issue still remains.
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cespinosaReplied on April 6, 2020 at 11:16 PM
Worked at home yesterday and my setup doesn't have antivirus, and browser add-ons/extensions.
Tried it again today, and it's working again.