Conditional Logic for text and images on PDF Files

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    Asked on April 28, 2020 at 02:00 PM

    I have some fields, text and images in my form that hide according to conditional logic I set, but then when I get the attached PDFs in the email, just the hidden/unaswered fields disappear but the text/images that are supossed to be hidden as well are still visible, and it's just wasted space in the document. Anyway to go around this other than edit the PDF on a case-to-case basis?

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    Answered on April 28, 2020 at 05:44 PM

    I'm afraid that this is not currently possible as the conditions only affect the web form, but they do not affect the PDF report. 

    As a workaround, you may set up different documents for each case and set up different email notifications with each report attached accordingly, then use conditions to send the corresponding email. This guide will help you setting up this kind of conditions:

    We may also open a feature request for this, kindly note that we cannot provide an ETA, but we would keep you updated via this thread, let us know if you would like to proceed with the feature request. 

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    Answered on April 29, 2020 at 10:19 AM

    I've got 79 conditions in my form so there's no way I'm doing 79 different PDF formats for each case. Please open as a feature request, to add an option to "Hide headers/text/images hidden in the web form" just below the option that allows to hide unanswered fields.



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    Answered on April 29, 2020 at 11:23 AM

    Hi Nestor,

    thank you for your reply.

    I'm opening a feature request for this.

    Please note that we can't guarantee if and when this feature will be implemented, but we will keep you updated via this thread.

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    Answered on June 12, 2020 at 02:05 PM

    I sent a follow up and requested more information.

    Please note that we can not provide any time frame for this, but we will update you on this ticket.