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FLCRCAsked on May 4, 2020 at 4:54 PM
Hey Team! We are having an issue that doesn't allow us to use the pay by PayPal function at the end of our form. I have attached a screenshot of the error that we are receiving. Please let me know how to resolve this.
Thank you!
FLCRC
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Elton Support Team LeadReplied on May 4, 2020 at 6:59 PM
That error means that your Paypal field isn't yet connected to your Paypal account. Please connect your Paypal account to fix it. Here's how:
1. Click the payment field in your form then the wand icon to open its settings
2. Click the Connect button to connect your Paypal account
Here's a visual guide:
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FLCRCReplied on June 9, 2020 at 7:21 PM
Hey I have done this several times and have tried via paypal and stripe. After it successfully connects, after exiting and re-entering the form, the connection disconnects and asks me to reconnect every time.
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Elton Support Team LeadReplied on June 9, 2020 at 11:05 PM
That's odd. It should stay connected when you edit the form again. I tried cloning your form here and integrate it with Stripe but I am unable to reproduce the problem. It remains connected when I reload the page or exit and edit the form again.
Example:
I suggest logging out from your JotForm account, log in again then re-integrate your form with Stripe or Paypal, whichever payment gateway you use. This should not have any problem.
Please let us know how it goes. Thanks