Email Notifications OFF Not working

  • Shadi Bahbah
    Asked on May 26, 2020 at 2:53 AM

    RE: https://www.jotform.com/form/201269237875059


    Hi team,

    I created this JotForm but am certain I turned all notifications off (Email and SMS). Though, when I submit a form, both I as the creator and the email address entered into the form recieve a notifcation that the form has been submited.

    Can you please confirm I can turn this off?

    Thank you!

    Page URL: https://www.jotform.com/form/201269237875059
  • Richie JotForm Support
    Replied on May 26, 2020 at 4:58 AM

    If you're using the mobile app you will receive a notification when the form is submitted however, you will not be able to receive any notification/autoresponder emails as you have not setup any.

    Email Notifications OFF Not working Image 10

    I have cleared your form cache.

    Kindly try to test your form again and let us know if you receive an email after submitting the form.