The Thankyou page is not displaying correctly

  • serviceops
    Asked on May 26, 2020 at 9:18 PM

    Hi there,

    Sorry but the message for Q39 and Q49 need to be different. 

    Message for Q39 (if answered No) needs to say:

    The Thankyou page is not displaying correctly Image 10

    and message for Q49, if the date is within 48 hours (this condition must always be in place, not just if Q39 is answered) needs to say:

    The Thankyou page is not displaying correctly Image 21

  • roneet
    Replied on May 26, 2020 at 9:41 PM

    If you want to set the condition on Q49 independently then please set condition only related to Q49 before today+2

    The Thankyou page is not displaying correctly Image 10

    If it is still not showing then, disable the existing condition and configure a new condition.

    Next, clear your browser cache and then test the form. or try out in an incognito mode.

    This is my Demo form:

    https://jotform.com/201468415327959

    Feel free to test it.

    Thanks.

  • Kelly Challinor
    Replied on May 26, 2020 at 10:03 PM

    Hi there,

    I have tested the following on both my form, and your test form.

    I have set one condition for Q49 only, and the submission message is correct when you select today's date (27/5), but the message is not correct when you select tomorrow (28/5) which should be captured in today+2.

    This is my final small issue and my form will be complete, I appreciate your assistance. 

  • roneet
    Replied on May 26, 2020 at 11:10 PM

    Could you please test the form by setting the today+3 date.

    Let us know how it goes.

    Thanks

  • serviceops
    Replied on May 26, 2020 at 11:14 PM

    Hi Roneet,

    This is now working for the dates that fall within 48 hours, but if I click 2 days ahead (29/5) the incorrect submission message is showing again. I also only want the assessment to end and the submission messages show todays date and the next day (anything after this is not within 48 hours).

    Thank you. 

  • roneet
    Replied on May 27, 2020 at 2:39 AM

    So may we know if you put any other message if the date is not today+3? You may put another condition based on these criteria and show the message accordingly.

    Let us know if you have further questions.

    Thanks.

  • Kelly Challinor
    Replied on May 27, 2020 at 2:47 AM

    This is now resolved. Thank you!