Forms not loading without refreshing browser

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    EidonTech
    Asked on May 29, 2020 at 04:29 PM

    So I have forms loaded onto a squarespace site and the forms aren't loading when I first go to the page with the forms. You have to refresh the browser before they will load. Why is that? This hasn't happened before.

     

    You can see the problem here: https://www.parcsurgical.com/patient-resources

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    Kevin_G
    Answered on May 29, 2020 at 07:37 PM

    I have tested your page and it seems like you were able to replicate the issue, here is the result of my test:

    15907953641.gif

    May you confirm this? 

    If the problem persists, please let us know the browser and device you're testing on, we will be happy to perform further tests. 


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    Joelle Allen 
    Answered on June 03, 2020 at 03:44 PM

    I changed the form to a single question per page form because of the issue that I was having. But you can see the same issue here: https://roundhillsmiledesign.com/online-bill-pay

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    Kevin_G
    Answered on June 03, 2020 at 04:55 PM

    Thanks for the additional details. 

    I have tested your link, but unfortunately, I was unable to replicate the same issue, this is what I could see on my end: 

    15912175671.gif

    May you try clearing your browser's cache and see if that helps? 

    You may also try using incognito mode, this will help to identify if the issue is being caused due to an add-on installed on the browser. If the problem persists, please let us know the browser details where you're experiencing this, we will be happy to perform further tests.