Limit of pages for PDF converter

  • sara_chejanovich
    Asked on May 31, 2020 at 9:50 AM

    Hi 

    I am creating a new form based on a pdf. When trying to upload a pdf, I get following message

    "The PDF you're uploading exceeds the 15-pages limit. Please try uploading another PDF form."

    I worked on a previous pdf which had almost the same number of pages and I didnt have the limit of 15 pages. (https://form.jotform.com/200886417847062)

    Is this because I am on free version of Jotform? Would it be resolved if I change to the pay version.

    I dont need that the each  field of the pdf would it be interpreted to a field of a form. I can create the fields on the form and map it to the form by myself. Please let me know how can I fix this so I can continue working on a 2nd version of my work. Best Regards


    Jotform Thread 2358266 Screenshot
  • Bojan Support Team Lead
    Replied on May 31, 2020 at 3:26 PM

    Greetings and thank you for your message.

    Unfortunately, the PDF form editor has a limit of 15 pages no matter what plan you have. The only way to resolve this problem is to reduce the number of pages. 

    Please let us know if there is anything else we can help you with. 

  • sara_chejanovich
    Replied on June 1, 2020 at 1:00 AM

    I dont understand how I was able to work on a pdf that already has more than 50 pages. Is this limitation new? I share with you the link to the form I created with a pdf larger than 15 pages for you.

    Also, today when I clone my form I still was able to use a larger than 15 pages pdf form. How can I continue working on my larger. I am afraid of loosing my work that I been working for months.

    Also in the future if I need to replace on page of the pdf because it gets a newer version of the pdf regulatoty page, I am a afraid of not being able to do it.

    What do you suggest?

    Regards

    Sara

  • Bojan Support Team Lead
    Replied on June 1, 2020 at 6:15 AM

    Greetings Sara.

    Thank you for your reply.

    This limitation is not new. I have checked the form you have sent and I believe it only has 13 pages with fields that can be filled. Can you please see if your new PDF has more pages than that?

    Thank you for your cooperation.