WHAT?!!!! AGAIN?! SUSPENDED? ME? READ THIS NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Terence McMahon 
    Asked on June 01, 2020 at 02:47 PM

    Guys this is the 2nd time your system has flagged this form and suspended my account FOR NO REASON...WHY????!!!!!

    Look at what YOU said just 2 weeks ago when your system did this:

    Answered by BDAVID

    We apologize for the inconvenience. It was mistakenly suspended by our phishing detection system. We have checked your forms, and they do not violate our terms

    Your account has been reactivated, and your forms white-listed to prevent this issue.

    So WHY again?!!!!!! I have a BUSINESS. I sent this 4 days ago and NO response. I haven't even made another form!


    Ive been a customer since the beginning. and NOW you're NOT responding?!

    you are COSTING ME MONEY!!!!!!!!!!!!!

    UN suspend my account NOW.

    Go look..you WILL SEE I am correct. YOU EVEN AGREE WITH ME!

    and FIX the triggers on your anti-phishing AI...they are destroying people who are NOT doing that.

    Seriously, I NEED ACCESS TO MY DATA.

    Terence McMahon



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    Answered on June 01, 2020 at 07:54 PM

    Hi Terence,

    We apologize for the inconvenience this has caused you.

    We have reviewed your account again and cleared it from any suspicious usage, the account has now been reactivated.

  • Profile Image
    Answered on June 01, 2020 at 08:18 PM

    Hi Terence,

    We've just checked your account again and it appears that it is being auto-suspended due to the following:

    We have found that your form https://www.jotform.com/form/201055762969059 has an auto-responder that redirects to login page that requires entering username and password

    Kindly please note that the term "Password" or "Usernameis not allowed to be used on forms.

    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    We can reactivate the account but we need to delete the infringing fields from your form. You must also agree with our Terms of Use.