For some users of the template, the save button will not load. Please advise.

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    mdnorth
    Asked on June 02, 2020 at 08:39 AM

    I've received feedback from a handful of customers that their web-page will not load the save button. Please advise what could cause this (e.g. issue with browser, etc.), Thanks.

    Screenshot
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    Niko_N
    Answered on June 02, 2020 at 10:06 AM

    Greetings,

    I've checked your form on several devices and was not able to replicate the issue:

    Presumably it was a temporary issue with the widget and has been resolved later on.

    If the users will encounter such issue next time, please ask them to clear their web browser's cache or try to fill the form on another device and check if the issue still persists.

    In addition, I've cleared cache of your forms and everything should work fine.

    Please let us know if you will encounter that issue again.

    Thank you in advance!

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    mdnorth
    Answered on June 02, 2020 at 10:58 AM

    Niko, thank you for the prompt response and your recommendation moving forward!

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    Bojan_J
    Answered on June 02, 2020 at 11:29 AM

    Greetings and thank you for your reply.

    Please try the solutions my colleague suggested, and if you continue to receive feedback related to this problem, please let us know. It would be helpful if you could let us know what devices and browsers they were using.

    Thank you for your cooperation.