Unable to use the "Fill Form" button

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    sara_chejanovich
    Asked on June 02, 2020 at 10:50 AM

    I am trying to test my form and when press the button fill the form it doesnt work

    can you help me with that?

    Best Regards

    https://form.jotform.com/201514501831644


     

  • Profile Image
    Bojan_J
    Answered on June 02, 2020 at 11:25 AM

    Greetings and thank you for your message.

    Can you please let us know are you referring to the Fill form button from the preview?

    Does it fill only some fields or no fields at all? 

    Unfortunately, the Fill form button does not fill all form fields. It can only fill some simple fields, which are not added as widgets.

    If no fields are filled, can you please let us know what browser are you using? Can you please try a different browser or incognito window?

    Thank you for your cooperation. 

  • Profile Image
    sara_chejanovich
    Answered on June 02, 2020 at 11:41 AM

    yes I am referring to the Fill Form button on the preview, correct

    It fills some of the fields not all, correct. Even there are simple fields it doesnt not fill them.

    I am using chrome browser

    Best Regards




  • Profile Image
    Jimmy_D
    Answered on June 02, 2020 at 01:25 PM

    Hi, 

    I tested the fill form functionality on a clone of your form, and it worked fine. Kindly clear your browser caches and test it again. 

    Please note that it might not always fill all the fields since the form is extremely long and there are some errors in the last conditions.



  • Profile Image
    sara_chejanovich
    Answered on June 02, 2020 at 01:29 PM

    Thanks for the update

    What do you mean by errors in the last conditions?

    Thanks

  • Profile Image
    Jimmy_D
    Answered on June 02, 2020 at 02:40 PM

    Hi, 

    I was referring to the conditions on the screenshot below.-


  • Profile Image
    sara_chejanovich
    Answered on June 02, 2020 at 02:45 PM

    thanks a lot!

    Yes I know the form is long, any suggestion / recomendation for me?

    Thanks a lot again

  • Profile Image
    Jimmy_D
    Answered on June 02, 2020 at 04:09 PM

    The usual recommendation is to split the form into multiple forms to reduce the resources used by a single form, but that won't work for you since your form was created using an uploaded PDF. 

    I tested your form earlier, filling out the fields manually and it worked fine. In conclusion, the length does affect the overall behavior of the form. 

  • Profile Image
    sara_chejanovich
    Answered on June 02, 2020 at 04:20 PM

    thanks for the reply

    I still have trouble with the fill form button to test my form. since it is a large form, it helps me to troubleshoot it ... but I will try on a different browser. I clear cache but same behaviour.


    I will keep testing my form 


    thanks