Cancel and refund

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    Jonathan Crosby 
    Asked on June 03, 2020 at 07:59 PM

    Hello,


    please cancel my Silver plan that I purchased an hour ago. After learning more and emailing with enterprise sales, Jotform will not fit my needs. My account can be closed. 

  • Profile Image
    gerardw
    Answered on June 03, 2020 at 11:38 PM

    Hello,

    Sorry, to see you go.

    As requested, we have cancelled your Silver bi-yearly subscription and provided the full refund. Please note that the refund could take 5 to 10 business days to reflect on your card. 

    Your Jotform account is now downgraded to Free. You can either retain the account or we can delete it for you.