I upgraded my account yesterday, but today it still says Free.

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    Sara Arquette 
    Asked on June 04, 2020 at 12:25 PM

    Hey Jotform,

    I upgraded my account yesterday, but today it is saying that i’m still on a free membership. This has happened twice now. Thanks

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    BDAVID
    Answered on June 04, 2020 at 02:52 PM

    Hi, there is no registered account with your email address. What is your Jotform account username? If you don't know it, please share the URL of a form that you created in the account.

    If you don't have a form yet, please provide the following information:

    -Amount charged

    -Transaction date

    -Last 4 digits of your credit card number

    -Expiration date

    -Type of card(Visa, Mastercard, AMEX, etc.)