Email users with incomplete payment?

When a user has an incomplete payment on a form is it possible to automatically email them kind of like the abandon cart emails that shopify app has?

You can enable the Pending Payment Email in the Payment Settings page:

Please keep in mind that you need an Email field to your form. 

Please try it and let us know if you need further help. Thank you.

How do I get to the payment settings page?

You can access this while editing your form, on the form builder search the payment field, the element where your products are displayed, click on this and then click on the wizard icon to open the payment gateway settings. 

I don't see a wizard icon.

I'm referring to this form: https://www.jotform.com/build/201463870610247

Here is a screenshot for easy reference:

Yeah my form doesn't have the payment pending email section.

Thanks for the update. 

The PayPal Checkout integration does not have the option to send email notifications upon incomplete payments, apologies for the confusion. 

Now, I can see the payment field is required on your form, this means that the users should not be able to submit it without completing the payment first. 

May you please provide more details about how the incomplete payments are occurring? 

We will need to investigate this further on our end in order to find what may be causing this issue. 

Looking forward to your response. 

Hey yeah some of my customers were saying that when they clicked the checkout at paypal button it would hang.

This is the form they were using: https://form.jotform.com/63544922867265

I was using the deprecated paypal express on it so I think that was the reason.

I've since upgraded this form to the paypal checkout integration: https://form.jotform.com/63544922867265

Which version of paypal should I use to send emails to customers who don't complete purchase?

Yes, the PayPal Express integration is indeed deprecated, although this had the options to send an email notification for incomplete payments. 

Now, checking the PayPal integrations and most of them require the payment to be completed before the submission, that's why they do not have the option to send incomplete payments notifications. 

The only integration that allows to set up incomplete payments notifications is the PayPal Standard integration, this guide will help you to set this up: https://www.jotform.com/help/391-How-to-Integrate-Form-with-Paypal-Standard- 

If you have more questions, let us know.